Systems Suppport Analyst

Job Reference ID:  3096490 Category: Biotech/Pharmaceutical Duration:  1 Year City, ST:  South San Francisco, California Country:  United States

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Description:
Duties: Performs job duties with minimal guidanceServes as a contact for end users from Clinical Operations and DATA on system issues
(including CRO and Clinical Trial Site Staff)Participates in Help Desk Support Team
meetings as appropriateTriages support tickets as defined in business processes
and work instructions Escalates issues and trends to Help Desk Lead and/or Business
Systems Manager for appropriate system Monitors account management processes for
accuracy and completenessMaintains accurate tracking and reporting of system support
metricsPartners effectively with PDIT partners and Help Desk vendors to ensure optimal
end user supportCollaborates effectively with Clinical Operations and DATA systems
users (includes CRO and Clinical Trial Site users)Supports Clinical Information
Systems Management (CISM) Business Systems Managers, and PD IT partners with system
assessment, process effectiveness, and to identify improvement opportunitiesAdheres
to Support Ticket Guidelines and Standards Skills: Highly developed and effective
written and verbal communication skillsExcellent customer service skillsHigh level of expertise in supporting and implementing improvements in information
systems Excellent organizational skillsProficiency in prioritization and multitasking to ensure that tasks are completed
on time Ability to quickly learn clinical systems in order to support end users
Effectively collaborates with system users, PDIT, and other functionsUp-to-date knowledge of Clinical Operations and Information SystemsExcellent analytical and problem solving skillsAbility to work in a fast-paced, high-growth environment, and quickly learn new
systems and processesAbility to manage priorities and meet deadlinesExcellent teamwork skillsExcellent attention to detailed required – hands on attitude Education: Bachelor’s Degree in Computer Science, Business, or related discipline
required, and 1-2 years in clinical operations or clinical data management; or a
combination of both areaKnowledge of Clinical Trials Management and Clinical Data
Management Processes preferredKnowledge of CTMS, EDC and Clinical Trial Portal systems
recommendedKnowledge of ICH/GCP Knowledge of the drug development process preferredProficient computer skills across multiple applications required

Job Created: Tue Aug 11 2009 07:58:25 AM
Last Modified: Mon Nov 16 2009 09:43:22 AM