Senior Client Service Manager

Apply by eMail:do_not_reply@invalidemail.com

Description:
The Opportunity - Delivering solutions to meet our industrial and commercial clients’ environmental and energy objectives has been RMT’s fundamental business philosophy for over 30 years. RMT’s approach to providing consulting services is simple. We identify engineering and environmental solutions that improve our clients’ productivity and profitability. Our focus is on creating balanced solutions that support the growing importance of sustainable business practices. We understand that the best way to provide innovative approaches and technologies to our clients is by investing in our employees. We'll give you the resources to succeed and the freedom to put your ideas into action.
Headquartered in Madison, Wisconsin, RMT has over 800 employees located in offices throughout the U.S. & the UK. We currently have opportunities for Senior Client Service Manager in Columbus, Ohio.
 
The Position - The Senior Client Service Manager will focus on client development. This position will lead sales, business development activities, direct and manage execution, and perform consulting projects associated with RMT’s business.
 
Specific responsibilities include:
- Drive further sales development of clients through direct client contact, staff mentoring and coaching. The goal will be to capture follow-on work, expand RMT service offerings, and support RMT value propositions.
- Act as client advocate within RMT, providing client feedback to RMT on changing needs, trends, expectations and satisfaction and keeping clients informed of significant issues that might affect them.
- Project management, including financial management, contract negotiation, directing technical work, and client and regulatory liaison.
- Serve as technical resource for client and liaison with client and senior technical staff. Perform technical billable work in the areas of expertise at least 50-60% of the time.
- Mentor project managers and technical staff.
 
Requirements - Qualified candidates will have a BS or BA degree in Engineering or other environmental related discipline with minimum 5 years in a client development capacity and a minimum of 15 years total environmental experience. Specific experience in a similar role within an engineering consulting firm is required. Ideal candidates will have existing relationships with clients, preferably industrial clients. Candidates must have strong technical background and experience in conducting, performing and directing environmental and related environmental engineering and compliance-based projects. Successful candidate will have well developed interpersonal skills complemented by interaction with all levels of client organizations. Must be able to demonstrate excellent communication skills (verbal, written, proposal and presentation) and abilities. Candidate must be highly motivated person who can focus on RMT’s strengths and relay and transfer that to client needs. Strong interpersonal and leadership skills must be demonstrated.
 
Physical Demands-Must be able to travel 25% of time. Must be able to use automobile and plane transportation. Will be required to view potential client work sites such as industrial plants, hazardous waste sites requiring walking and some climbing.
 
Benefits - Compensation and benefits are competitive and include health and life insurance, paid time away from work, employee referral bonus, tuition reimbursement, professional memberships, 401(k) Company-matched Savings Plan, eligibility for Short Term Incentive Compensation, and Profit Sharing. RMT focuses on employee wellness, a safe work environment and work-life balance. We value and support diversity and equal opportunities for employment. 

Apply by eMail:do_not_reply@invalidemail.com

Job Created: Tue Sep 15 2009 06:06:14 AM
Last Modified: Sat Nov 21 2009 07:12:41 AM