Branch Manager (Ripley)

Apply by eMail:15136042.185@jobfrenzy1.com

Description:
Manage all functions of the branch and have overall responsibility for:
•Sales
Contact key consumer and business customers on regular basis to ensure satisfaction, probe unmet needs and obtain referrals. Resolve escalated customer issues and build customer loyalty. Participate in community organizations to promote Regions Financial Corporation and expand network contacts. Identify and develop relationships with potential new consumer and business customers using all available branch resources. Partner with business lines in performing outside business calls and meetings to maximize cross-sell opportunities. Actively participate in sales meetings with the Consumer Sales Manager and other Branch Managers.

•Operations
Ensure compliance, audit and security procedures are adhered to at branch location. Oversee planning and execution of sales and service goal achievement. Operate within branch budget. Implement and maintain plan to ensure that branch consistently achieves or exceeds customer service quality expectations. Delegate daily operational responsibilities to the Assistant Branch Manager and the Branch Operations Representative, while also maintaining oversight and conducting audits of compliance and performance. Conduct weekly meetings with the Assistant Branch Manager and the Branch Operations Representative to review sales and operational performance.

•Staff
Maintain open communication with the branch associates and senior management. Promote and model desired customer service and sales behaviors. Observe teller and platform associates and provide constructive feedback. Conduct daily sales and service huddles to provide direction, motivate associates, review desired behaviors and celebrate branch successes. Review progress and plan activities to assist branch team in meeting or exceeding sales and service goals. Conduct annual performance evaluations and provide ongoing on-the-job training for associate performance and career development. Work with the Consumer Sales Manager/Regional Operations Manager and Human Resources to make hiring and promotional decisions.

Minimum two to four years sales management experience in a financial environment preferred. Proven success in sales is strongly preferred. Must have a strong drive for results. Must have demonstrated leadership, coaching and training abilities. Extensive knowledge of consumer/business accounts and lending is strongly preferred. Must have excellent customer service skills, oral/written communication skills (facilitation, feedback, presentation, etc.) and problem solving skills.

Bachelor’s degree or equivalent education and experience is preferred. Applicable financial certifications or licenses (Life/Health Variable Annuities Licenses) are also preferred.
Please visit the Careers section at Regions.com to submit your resume to this position.

Requirements:
See Above

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15136042.185@jobfrenzy1.com

Job Created: Thu Sep 17 2009 04:27:45 AM
Last Modified: Thu Sep 17 2009 04:27:45 AM