CALL CENTER UNIT MGR (BANK)

Apply by eMail:15136177.185@jobfrenzy1.com

Description:
Imagine a Fortune 500 company with a real maverick streak. A financial powerhouse poised to redefine its industry. Yes, Capital One has moved into the world of retail banking! Capital One Financial Corporation is a holding company offering an unmatched range of financial products and services to consumers, small businesses and commercial clients. We're headquartered in McLean, Virginia, with more than 316 locations in Texas and Louisiana - but our ambitions are truly national.

So what does this mean for you? How about the chance to excel in our supportive, team-oriented environment. To be challenged to advance your skills alongside the brightest talent in the business. And to take on important responsibility from day one, while building a rewarding career - all with a fast-growing industry.

The best leaders do not just motivate, they inspire! That’s how we reach our goals and why we reward outstanding results. Sound like you? Then consider Capital One, a financial services leader and FORTUNE 500® company, where you’ll find an environment that values your abilities and rewards results that drive business success.

Applicant will be responsible for directly managing a group of General Consumer Service call center associates.Responsibilities also include, but are not limited to the following:

Successfully motivate, coach and develop 15-20 customer service associates
Drive team performance and deliver on critical performance measures including team productivity, efficiency and quality
Foster a team environment that promotes the highest level of service to all Capital One customers, departments and branches to ensure total customer satisfaction
Create a collaborative environment in which associates at all levels of the organization are encouraged to voice ideas and concerns
Deliver performance feedback, including performance appraisals, developmental action plans, performance improvement plans and disciplinary action
Facilitate effective team meetings
Analyze reports and data to improve the customer experience
Demonstrate strong communication, presentation, and influencing skills
Ability to build and maintain positive working relationships with individuals at multiple levels

Work Schedule:
General Consumer Service hours of operation are 24 hours a day, 7 days a week.Schedules typically include five working days with two consecutive days off and include either a Saturday or Sunday shift.

Requirements:
Basic Qualifications:

High School Diploma, GED or equivalent
Two years experience in Financial Services Industry
Two years experience managing direct reports in a call center environment

Preferred Qualifications:

Bilingual a plus
Four year degree
Strong analytical skills
Basic understanding of Bank Operations
Excellent verbal and written communication skills
Two years people management experience in a banking call center environment
Ability to make quick and accurate decisions which may, at times, be based on limited information and require multi-tasking
Demonstrate an understanding of general management principles derived from college level courses and/or on the job experience

Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding and under ARRA regulations, Capital One will not sponsor new H-1B petitions or transfer existing H1B Visas.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15136177.185@jobfrenzy1.com

Job Created: Thu Sep 17 2009 04:28:08 AM
Last Modified: Tue Nov 03 2009 04:27:31 AM