DOL Call Center Supervisor

Apply by eMail:15173341.185@jobfrenzy1.com

Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Functional Description:
Special Requirements
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:

· Responds to telephone inquiries and complaints using standard scripts and procedures
· Gathers information, researches/resolves inquiries and logs customer calls
· Communicates appropriate options for resolution in a timely manner
· Informs customers about services available and assesses customer needs
· Provides functional guidance, training and assistance to lower level staff
· Provides assistance, training and troubleshooting support to lower level staff
· Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
· Prepares standard reports to track workload, response time and quality of input
· Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
· All other duties as assigned
·
Required:
5 years previous supervisory experience
BA degree
8 years in medical bill processing
Previous managed care experience

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.

Requirements:
Functional Description:

Special Requirements

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:



· Responds to telephone inquiries and complaints using standard scripts and procedures

· Gathers information, researches/resolves inquiries and logs customer calls

· Communicates appropriate options for resolution in a timely manner

· Informs customers about services available and assesses customer needs

· Provides functional guidance, training and assistance to lower level staff

· Provides assistance, training and troubleshooting support to lower level staff

· Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems

· Prepares standard reports to track workload, response time and quality of input

· Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

· All other duties as assigned

·

Required:

5 years previous supervisory experience

BA degree

8 years in medical bill processing

Previous managed care experience

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15173341.185@jobfrenzy1.com

Job Created: Sat Sep 19 2009 04:27:18 AM
Last Modified: Sat Sep 19 2009 04:27:18 AM