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Bilingual- Loss Mitigation Call Monitor QC

From:
Company: Oklahoma City Clerical (see all of this employer's jobs)
525 Central Park Drive Suite # 107
OKLAHOMA CITY, OK 73105
United States

Contact: Shelley Clark
Apply by eMail:15314782.185@jobfrenzy1.com

Apply by eMail:15314782.185@jobfrenzy1.com

Job Reference ID: DF15314782

Category:
Administrative/Clerical

Duration: Full Time
City, ST: Oklahoma City, Oklahoma
Country: United States

Description:
************ DIRECT HIRE *********************

Hours: M-F 8a-5p
Salary $10-12/hr DOE

This position is working for a banking/mortgage company as a lead quality control associate. Responsibilities include: *Performance of daily call monitoring within the loss mitigation department for all employees on the phones
*Assessment of performance gaps, recommendation, implementation and evaluation of learning performance solutions within the call content.
*Performance of feedback sessions geared towards development of employee skill sets to meet company service objectives
*Bilingual a must (Spanish)
*Proven experience overseeing direct reports
*Ability to evaluate customer service and communication skills
*Strong verbal and written communication skills
*3-5 years management experience
*Experienced in financial services and a Bachelor's degree preferred but not required

Requirements:
Background check/ Credit Check/ Drug required

Education: Some College

Experience: At Least 3 Years

Travel: None

Apply by eMail:15314782.185@jobfrenzy1.com

Job Created: Tue Oct 06 2009 04:27:27 AM
Last Modified: Tue Oct 06 2009 04:27:27 AM

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