Operations Manager - Fairfield Inn

Apply by eMail:15320381.185@jobfrenzy1.com

Description:
SUMMARY: Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties

ESSENTIAL FUNCTIONS:
- Monitors and ensures compliance with all guidelines for operations
- Conducts monthly department meetings to review new procedures and solicit input from all employees
- Handles and provides resolution to guest complaints and employee issues
- Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
- Ensures property hiring practices comply with all state and federal requirements
- Performs functions of the General Manager in their
absence
Supervises work activities of housekeeping staff
- Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans
- Distributes keys and work assignments to staff
- Monitors linen and guest supply inventory
- Completes follow-up on vacant or occupied rooms
- Assumes functions of Housekeeper as necessary
- Takes control of lost and found items as appropriate
- All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :

- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
- Interpersonal - Maintains confidentiality.
- Oral Communication - Responds well to questions; Demonstrates group presentation skills
- Team Work - Contributes to building a positive team spirit.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Delegation - Delegates work assignments; Provides recognition for results.
- Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Commits to long hours of work when necessary to reach goals.
- Initiative - Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Planning/Organizing - Prioritizes and plans work activities.
- Professionalism - Treats others with respect and consideration regardless of their status or position.
- Quality – Looks for ways to improve and promote quality
- Quantity – Strives to increase productivity.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:
Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Requirements:
See above

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15320381.185@jobfrenzy1.com

Job Created: Wed Oct 07 2009 04:27:14 AM
Last Modified: Wed Oct 07 2009 04:27:14 AM