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Technical Support Scientist
From:
Company: Fluidigm Corporation (see all of this employer's jobs)
Phone: 6502666002
Fax: 6508717192
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5047109
Category:
Scientific
Duration:
Fulltime, Permanent
City, ST:
South San Francisco, California
Country:
United States |
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Description:
Fluidigm Corporation develops and manufactures complete systems based on its patented microfluidic valve technology that revolutionizes life-science research. Fluidigm’s product portfolio includes application specialization in gene expression, genotyping, and protein crystallization. Based in South San Francisco, Fluidigm offers an exciting, collegial working environment with excellent compensation and benefits, including pre-IPO stock options. For more information, please visit our web site at www.fluidigm.com.
Responsible for providing technical support and guidance to customers on the operation and maintenance of Fluidigm’s product lines, the Field Technical Support Specialist serves as the primary customer contact on application and service related issues. The successful candidate is highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills. She or He is also committed to total customer satisfaction with outstanding interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization. This position is based in South San Francisco, but travel is expected to fulfill the goals of this position.
Essential Duties:
Provide application assistance, product training and system troubleshooting via phone, email and on-site visits.
Organize, schedule and conduct product demonstrations for potential clients.
Experiment design, execution, and data analysis, including report generation.
Technical writing in preparation of protocols, application notes and user guides.
Active liaison role with Sales, Marketing and R&D groups.
Qualifications:
A BS or MS in molecular biology, biochemistry, clinical chemistry or similar discipline with laboratory work as a key component.
A minimum of 5+ years of laboratory experience with molecular biology techniques, including preparation of reagents for Real-time PCR and DNA/RNA sample preparation.
Ability to think and act independently with strong problem solving skills.
Special consideration to those with prior technical/customer support experience.
Ability to travel up to 50% of time during peak activity periods.
This is a demanding position that will require a high performing team player.
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Thu Oct 08 2009 06:04:57 AM
Last Modified: Fri Nov 20 2009 06:22:52 AM
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