IT Change and Release Manager

Apply by eMail:do_not_reply@invalidemail.com

Description:
Newly restructured IT Department!  
Are you an experienced Change and Release expert that is ready for a challenge and able to come in and hit the ground running?  This is an Excellent opportunity to come in and make a difference!  See all IT opportunities at www.mysticlake.com/employment.


JOB SUMMARY:
Responsible for change, configuration and release management tasks in production and pre-production environments.  Manages the efficient, on-time delivery of high quality software/hardware products and tools and ensures the continuous maintenance and improvement of existing services while overseeing all aspects of technology trends.  Responsible for establishing and implementing procurement, quality assurance, change management, process management, configuration items and release processes for IT and aligns training efforts around IT supported applications.  
 
BUDGET/ASSET RESPONSIBILITIES:
Responsible for controlling labor, miscellaneous expenses, and capital costs against approved budget. Prepares annual budgets for submission to Director of Information Technology to be added to the general budget.
 
PRIMARY DUTIES
Develop, plans, implements and manages the change and release process for new software and hardware systems. Defines and implements a communication framework for each release and serves as a liaison between various IT units to guarantee smooth and timely delivery of updates and new products.
Owns processes for Change Management to environments.  Ensures and enforces prompt handling of changes to production and pre-production through the development and improvement of standardized methods and procedures that minimize the impact of related incidents upon service.  Responsible for tracking all requested and implemented changes to environments.  Assists with tracking changes and promotion through all environments to ensure consistency between environments and proper promotion process is followed. 
Owns processes for release management.  Works with development and testing teams to plan, coordinate and triage releases to production and pre-production tiers.  Establishes, implements, and enforces release procedures.

Works cross-functionally with IT managers to develop and implement an overall maturity roadmap and plan for each functional area.   Works closely with development, testing, and production teams and customers to make necessary modifications.
Responsible for all system software/hardware development/upgrade initiatives and processes. Manages development, release, and maintenance of applications according to business needs.
Sets the prioritization of projects and insures the most effective allocation of development and software/hardware engineering resources.
Acts as an advocate and subject matter expert on the Change/Release Management Process within established governance principals, best practice standards and the ITIL Framework.
Provides leadership, communication, prioritization, and decision-making to optimize intra- and inter-departmental performance.
Acts as a liaison between Compliance and IT to coordinate internal audit requests and other process managers (for example, incident, problem and change)
Researches, reviews and analyzes the effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with IT Infrastructure Library (ITIL) best practices.
Interviews, selects, hires, and promotes team members.  Completes performance management to direct reports. Creates team goals to improve the management and administration of Change & Release. Develops and provides training for current and future capabilities.
JOB REQUIREMENTS:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION, and EXPERIENCE required in order to meet the expectations of this job:
1.      A combination of post-secondary education in Information Technology, Business, or related field and IT experience to equal at least 10 years.

Apply by eMail:do_not_reply@invalidemail.com

Job Created: Fri Oct 09 2009 06:06:37 AM
Last Modified: Sat Nov 21 2009 06:14:34 AM