Collection Insurance Specialist I

Apply by eMail:15325117.185@jobfrenzy1.com

Description:
GENERAL FUNCTION: Under minimal supervision, collects and documents accounts involving: total loss/repairable loss collateral claims involving a primary carrier and/or GAP company, HELOC Loss Drafts, force placed collateral protection or vehicle single insurance claims, Life or Disability insurance claims, probate and/or estate claims, consumer credit counseling proposal reviews/approvals, and substitution of collateral requests in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products, from 0 days' delinquent through charge-off, recovery, and bankrupt account statuses, utilizing multiple systems. Position has direct impact to bank losses in excess of 100MM per year. DUTIES and RESPONSIBILITIES: Depending on area of responsibility, will be responsible for: * Coordination with insurance companies related to loss type (collision, life, disability) * Contact with customer, executor, or estate attorney to obtain cooperation and/or payment commitment * Submit claims to courts for inclusion in the estate and probate process * Procure and supply documentation necessary to garner claim proceeds * Identify and refer repossessions, foreclosures according to evaluation data provided via black book or brokers price opinions and appraisals of fair market value analysis * Submit accounts for money judgment legal assignments for secured/unsecured balances * Assign accounts to vendor regarding deceased customers without probate or estates within guidelines * Coordinate with probate legal counsel to effectively assist in efforts to secure settlements within policy or attain management approval for proposed settlements as determined appropriate * Identify, evaluate, and resolve reasons for delinquency * Conduct research including but not limited to: review of credit bureau reports, statements, contracts, credit applications, customer files and payment copies * Execute a plan to eliminate delinquency and prevent losses involving insurance claims, death and CCCS accounts * Record all efforts via the collection system insuring that all accounts are called and noted accurately * Strategic use of collection tools to reduce or prevent losses * Make strategic actionable decisions related to receipt of information via written or verbal mediums * Act as a liaison between the Bank and its Affiliates, ensuring that policies and procedures are followed * Review of daily reports to identify job performance and tasks * Successfully completes all projects and/or additional assignments using business-related applications * Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable * Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that identify referral potential for assumption of lease contract or loan refinance opportunity * Verification of and updates to customer demographic and employment information data fields * Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate * Mentor Collection Insurance Specialist I's and II's * Trains inexperienced specialists and new hires in Insurance processes * Suggests changes/improvements in workflow, procedures and processes * Assist management in handling special projects * Processes tickets for physical payments including CCCS and Life/Health Insurance proceeds checks SUPERVISORY RESPONSIBILITIES: None

This job provides relocation assistance.

This job provides visa sponsorship.

Requirements:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High school diploma or equivalent * Minimum one-year customer service, collection, or insurance related field in a call center environment * Understanding of debt collections in any stage of delinquency * Strong oral and written communication skills * Sales focus - ability to effectively negotiate * Attention to detail * Basic mathematical and analytical skills * Strong computer aptitude * Ability to work overtime as needed

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15325117.185@jobfrenzy1.com

Job Created: Mon Oct 12 2009 04:27:03 AM
Last Modified: Mon Oct 12 2009 04:27:03 AM