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Service Coordinator
From:
Company: G&K Services (see all of this employer's jobs)
1325 Metro East Drive
, 50327
United States
Contact: Recruiter
Apply by eMail:15330546.185@jobfrenzy1.com
Apply by eMail:15330546.185@jobfrenzy1.com
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Job Reference ID:
DF15330546
Category:
Administrative/Clerical
Duration:
Full Time
City, ST:
Des Moines, Iowa
Country:
United States |
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Description:
JOB SUMMARY:
Supports service team with a variety of routine and specialized clerical duties and in-house customer service support duties. Duties include (but not limited to): Answering all customer calls distributing standard and special request reports, maintaining a large centralized file and retrieval system, ordering, receiving and storing supplies, and operating various office equipment machines. Provides professional telephone and receptionist services by greeting, and directing incoming calls. Assists Route Sales Reps (RSRs) by accurately reporting service calls, preparing renewals, and creating presentations and proposals that support the sales/renewal process for current customers. Performs weekly phone reviews with customer base. Work is typically performed within specified deadlines.
ESSENTIAL JOB FUNCTIONS:
- Establishes, organizes and maintains locations records and files
- Prepares renewals, welcome packets and letters for RSR's
- Coordinates perfect installs for new customers
- Conducts performance reviews with customers (phone reviews)
- Daily CFIM (process improvement) tracking
- Updates tracking boards, prepares and distributes daily and weekly trends for RSRs
- Utilizes computer system skills to create proposals, trends, renewals and call tracking
- Answers all customer calls, and makes outgoing calls - when needed
- Prepares and distrubutes reports and takes minutes for the board meeting for Zerq (customer resolution board)
EDUCATION REQUIREMENTS:
- High school diploma, or equivalent
WORK EXPERIENCE REQUIREMENTS:
- Minimum of two years of office experience and customer service
SKILLS AND COMPETENCIES:
- Work requires ability to read, write and speak English well enough to complete assigned tasks and communicate effectively
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office, and Microsoft Excel
SPECIALIZED KNOWLEDGE, LICENSES etc.:
Requirements:
See above
Education: Not Specified
Experience: Not Specified
Travel: None
Apply by eMail:15330546.185@jobfrenzy1.com
Apply by eMail:15330546.185@jobfrenzy1.com
Job Created:
Fri Oct 16 2009 04:27:16 AM
Last Modified: Fri Oct 16 2009 04:27:16 AM
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