Teller (1213)

Apply by eMail:15330683.185@jobfrenzy1.com

Description:
Retail Banking Division ~ {Penfield}
Basic Function:
Tellers are the "face" of M&T Bank to most customers.  A customer's level of satisfaction with the bank is largely based on the quality of service they receive in our branches – from tellers.  That makes the position of teller one of the most important jobs in the bank, and a great place to begin a career at M&T – one of the strongest, most highly regarded banks in the U.S.
Responsibilities:
Provide M&T Bank's retail/commercial customers with superior service by doing the following:
Customer Service
~Greet customers, build a rapport with them and thank them for their business.
~Process transactions accurately and efficiently, including: deposits, withdrawals,
  loan payments and check cashing.
~Help customers find solutions to their financial needs by identifying M&T products
  and services that can meet those needs, and referring the customer to the right
  person in the branch.
~Resolve routine customer problems and refer more complex issues to the
  appropriate person.
Bank Operations
~Assist with the "settlement" of the bank’s ATMs and the processing of deposits
  made through the 24-hour deposit service.
~Verify signatures and distribute cash.
~Adhere to all procedures stated in the Teller Difference policy and follow up with
  current gain/loss ticket documentation.
~Ensure compliance with the bank’s operational, security and control
  policies/procedures, preventing fraud and protecting customer assets.
General
~Achieve personal referral goals, and actively participate in branch sales promotions.  ~Participate in weekly sales meetings.
~Attend new hire training program, and participate in appropriate training sessions in
  the future.
Basic Qualifications:
~High school diploma or GED.
~Minimum of 6 months customer service experience.
~Basic keyboarding skills and data entry skills.
~Demonstrated organizational, time management and prioritization skills.
Ideal Qualifications:
~6 months previous cashiering experience.
~Ability to lift 5lbs to 30lbs.
~Ability to stand for long periods of time.
~Proficient written communication skills in Spanish and English.
~Proficient verbal communication skills in Spanish and English.
~Proficient reading skills in Spanish and English.

Requirements:
See Above

Education: High School

Experience: Entry Level

Travel: None

Apply by eMail:15330683.185@jobfrenzy1.com

Job Created: Fri Oct 16 2009 04:28:14 AM
Last Modified: Fri Nov 06 2009 04:27:05 AM