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Second Line Field Service Engineer
From:
Company: Wincor Nixdorf (see all of this employer's jobs)
Phone: 5122525649
Fax: 1234567890
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5102159
Category:
Repair/Maintenance/Service
Duration:
Fulltime, Permanent
City, ST:
Spokane, Washington
Country:
United States |
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Description:
Second Line Field Service Engineer
PPO-Health, Dental, Vision, and 401 k
Position Summary: Reporting to management, the employee is responsible for onsite troubleshooting and maintenance of Banking ATM equipment. Based on this responsibility the team member receives trouble tickets and service orders from a centralized dispatch team and is responsible to get the assigned work completed within a specific time frame (SLAs). The majority of this work is diagnostics and troubleshooting of ATM components based on component level repair or spare part swap. The employee received formal foundation training and all necessary equipments (tools, vehicle, laptop, customer software, test software and spare parts) to have a professional foundation to perform the following job duties and responsibilities.
Position Responsibilities:
Perform both under time restraints and demanding customers a wide variety of standard tasks in the repair and maintenance of Automated Teller Machines to include troubleshooting, calibrating, adjusting, testing, and maintaining equipment, components, devices, or systems such as cash dispensers, card readers, depositories, printers, disk drives and all components within the PC control unit and run all diagnostics and tests to restore ATM’s to be fully operational.
Maintains ATM’s to provide customers with maximum ATM performance above 98.6% availability. Perform PM’s (preventive maintenance) when required to maximize ATM performance and minimize equipment call backs to 7.5% or less.
Maintains good customer relationships with all banking personnel. Demonstrates customer service philosophies regarding "Active Support vs. Reactive Support". Maintains quality measurements and overall commitment to customer satisfaction.
Provides timely follow-up to customer concerns and requests.
Arrives at the customers location within 2 hours of being dispatched (traffic permitting)
Escalates to management or technical support all service calls that have no resolution after 2 hours.
Installs FCOs (field change orders) and other equipment modifications as needed.
Responsible for timely and accurate dispatch information (updated at time of call) and all administrative reports as defined by management.
Processes all service reports, TEA’s (expense reports), work time records accurately and on time.
Plans and maintains spare parts levels based upon territory and customer requirements.
Maintains inventory control for service parts in trunk and in depot facility on a weekly basis.
Drops off defective service parts within 2 days to an authorized shipper for return to the repair facility.
Drives safely at all times and obeys all traffic laws and regulations.
Responsible for the integrity and security of company vehicle, tools, test equipment, proprietary software and proper documentation
Participate in formal and informal training programs to increase skill and expertise.
Role Qualifications:
· Maintain a professional attitude and appearance at all times.
· Communicate effectively with internal and external personnel, both verbally and in writing.
· Demonstrate quality technical, electronic repair and maintenance skills.
· High School diploma and completion of intermediate electronic training program or 2 year degree from an electronics school. Specialized training on supported equipment and 5+ years of progressive technical experience....
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Tue Oct 20 2009 06:38:16 AM
Last Modified: Fri Nov 20 2009 06:59:10 AM
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