Bi-Lingual Call Center Operations Manager

Apply by eMail:15342024.185@jobfrenzy1.com

Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Description

Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.



Establishes operational objectives and work plans, and delegates assignments to subordinate managers.

Establishes and implements performance and service standards.

Responsible for achieving measurable results on time and on budget.



Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.



Prepares related reports and audits current procedures to monitor efficiency of operations.




Ensures productivity meets or exceeds service and quality standards.

Develops departmental budget and controls costs.



Ensures that business practices are performed in accordance with ACS policy, procedure and applicable federal, state, and local laws and regulations.

Ensures employee conformance to established policies and practices.

Selects, develops, and evaluates personnel ensuring efficient operation of the function

All other duties as assigned.



SKILLS and EXPERIENCE:

· Must speak fluently in Spanish and English

· 3-5 yrs previous Call Center experience with a minimum of 1 years Call Center Operations Management experience.

· Experience working with Microsoft Office including Excel, Outlook, Access, etc.

· Prefer experience with P&L/Budgeting, etc.

· Strong understanding of call center metrics.

· Strong communication skills and ability to understand how to motivate teams and individuals.

Must be flexible to work evening and weekend shifts.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.

Requirements:
SKILLS and EXPERIENCE:

· Must speak fluently in Spanish and English

· 3-5 yrs previous Call Center experience with a minimum of 1 years Call Center Operations Management experience.

· Experience working with Microsoft Office including Excel, Outlook, Access, etc.

· Prefer experience with P&L/Budgeting, etc.

· Strong understanding of call center metrics.

· Strong communication skills and ability to understand how to motivate teams and individuals.

Must be flexible to work evening and weekend shifts.

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15342024.185@jobfrenzy1.com

Job Created: Fri Oct 23 2009 04:27:13 AM
Last Modified: Fri Oct 23 2009 04:27:13 AM