Assistant General Manager - Hyatt Place

Apply by eMail:15341915.185@jobfrenzy1.com

Description:
SUMMARY: Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

ESSENTIAL FUNCTIONS:
70% Management
* Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
* Provides training, including safety training, to staff.
* Selects or assists in the selection of hotel staff and completes all new hire paperwork.
* Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
* Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
* Conducts or assists in conducting staff meetings.
* Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
* Receives and resolves or assists in resolving guest complaints and employee issues.
* Performs functions of the General Manager in their absence.

30% Other Duties as assigned
* Covers shifts in all departments as scheduled by the General Manager
* Corresponds with group and travel agents to answer special requests for rooms and rates
* Assists with sales and marketing efforts as directed
* Answers inquiries pertaining to hotel policies and services
* Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
* All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :

* Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:
Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Requirements:
See above

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15341915.185@jobfrenzy1.com

Job Created: Fri Oct 23 2009 04:27:24 AM
Last Modified: Fri Oct 23 2009 04:27:24 AM