Customer Service/Sales Call Center Advisor - OTTAWA - (BiLingual French/English) - CARDSVCS

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Description:
Since 1965, JPMorgan Chase has provided Corporate and Investment Banking products and services to the Canadian market under the JPMorgan brand.  In 2005, the company expanded and became the credit card issuer of the Sears MasterCard and Sears Card in Canada.  Now, the company also offers the Marriott Rewards Platinum Visa Card and the Chase Gold MasterCard under the Chase brand.  JPMorgan Chase employs more than 1,600 Canadians in its offices in Vancouver and Surrey, B.C., and Toronto, Ottawa and Burlington, Ontario.   CHASE, a leading provider of diverse financial services worldwide is actively seeking Customer Service & Sales Representatives to engage customers knowledgeably, deliver great service and meet the highest of standards.

Can you help Chase maintain lifelong, engaged relationships with our customers and build on our reputation as a strong performance brand in this dynamic role?   What's My Title? Financial Service Advisor    Why Do I Want to Work for Chase? We're one of the world's most respected financial companies. Here you'll earn a secure paycheck, get great benefits and enjoy a wealth of career opportunities.   How Do I Fit Into the Organization? At Chase, you'll have the opportunity to shape your career path and that means you can find the perfect fit for yourself while adding to the strength of the larger organization.   Is This a Job I Can Love? You'll love it if you enjoy talking to customers and helping them resolve their issues while also taking the opportunity to introduce new products to callers.   Typical Day Resolve Card member issues quickly using standard workflows and customer account information. Help customers understand billing policies and manage their accounts better. Learn about consumer products and services, legal compliance regulations and service policies. Recognize sales opportunities and incorporate them into customer conversations.   Comprehensive Rewards Competitive pay; excellent benefits; a performance-based incentive program; paid training.   Work Environment A casual, fast-paced call center.   What Are My Hours? Varied schedules after a full-time paid training program.   I'm Qualified If… I have a high school diploma or GED and at least 1 year of customer service experience.   Other Requirements Knowledge of Windows-based software, such as Microsoft Word required.   Do I Have an Edge Over Other Applicants? Experience in a call center environment an asset; prior sales or marketing experience preferred.  Bi-lingual candidates speaking French and English is mandatory.   If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.  Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com/pages/canada    

Apply by eMail:do_not_reply@invalidemail.com

Job Created: Sat Oct 24 2009 06:57:29 AM
Last Modified: Fri Nov 20 2009 07:31:35 AM