Part Time Cruise Concierge Service Agent. Kent

Apply by eMail:15345501.185@jobfrenzy1.com

Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Summary:

A Cruise Concierge Service Agent (CSA) is responsible for promptly responding to a variety of Travelocity customer service needs in an inbound and outbound call center environment. This position is key to driving excellence in customer service with a commitment to deliver service in a professional and friendly manner. Our goal is to take the customer experience beyond exceeding customer expectations to a level of “delighted” customers. You are expected to meet or exceed department standards in service level. You will work closely with fellow Personal Cruise Consultants, team leaders, and supervisors in expedient resolution to customer service issues while minimizing potential costs to . Additionally, maintaining patience and concern for the distraught customer with s challenging customer service issue is a must for the successful candidate. Advancement opportunities for the most successful CSA’s do exist.

Daily Requirements:


Respond to customer inquiries and needs in regards to existing reservations made either online or via a Personal Cruise Consultant
Must be able to handle seasonality and fluctuations of day to day business in an inbound call center
May be required to handle sales calls during times of seasonality where overflow is necessary
Logged into the telephone system per the instructions of the management team
Prompt arrival to work and logged onto the telephone system at the start of your shift
Ability to work and be trained on several travel IT systems
Accurately document customer information, recap itinerary and advise of the correct terms and conditions of the vendor
Provide the customer with accurate information in a timely manner that is consistent with department standards for customer service
Additional responsibilities as the management team deems necessary

All other duties as assigned

LENGTH OF POSITION: This position is project based and will work from November 23rd to the end of March, 2010. Business needs will then be reviewed.

Training: 8:00am to 4:30pm, 4 weeks of classroom training along with 2 more weeks of nesting, time to be determined

Shifts: The call center answers incoming calls 24 hours a day 7 days a week. Candidates must be able to work varied shifts including evenings, and a Saturday or Sunday or both as part of the regular shift.
· Start times will include morning, afternoon and evening. Candidate flexibility is a must!

Type: At this time all positions are Part Time





ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.

Requirements:
Qualifications:

Minimum High School Diploma
Travel Tourism and Hospitality Training preferred
Travel Industry experience preferred
Internet and computer savvy
Must have a passion for travel and enjoy personal travel
Customer Service focus on exceeding customer expectations
Excellent telephone skills, to include verbal and listening skills
Excellent writing, spelling and grammatical skills
Attentive to details and adept at pro-active problem resolution
Ability to work in a coaching and team service/sales environment


START DATE: Monday, November 23rd, 2009

Education: Some College

Experience: At Least 1 Year

Travel: None

Apply by eMail:15345501.185@jobfrenzy1.com

Job Created: Tue Oct 27 2009 04:27:14 AM
Last Modified: Tue Oct 27 2009 04:27:14 AM