Assistant General Manager - Lewisville HWS

Apply by eMail:15346658.185@jobfrenzy1.com

Description:
Scope:

Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties

Primary Responsibilities:

70% Management
? Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
? Provides training, including safety training, to staff.
? Selects or assists in the selection of hotel staff and completes all new hire paperwork.
? Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
? Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
? Conducts or assists in conducting staff meetings.
? Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
? Receives and resolves or assists in resolving guest complaints and employee issues.
? Performs functions of the General Manager in their absence.

30% Other Duties as assigned
? Covers shifts in all departments as scheduled by the General Manager
? Corresponds with group and travel agents to answer special requests for rooms and rates
? Assists with sales and marketing efforts as directed
? Answers inquiries pertaining to hotel policies and services
? Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
? All other duties as assigned

Note: Other duties as assigned by General Manager or Area Director

Relationships:

Internal: All hotel departments and employees: For leadership and communication

External: Account Executives: To promote business

Qualifications:

Education/Experience: Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Certification and/or License Requirement: Alcohol awareness certification. Assistant General Manager and/or other certification as required by franchise.

Skills and Qualities:
? Strong leadership skills.
? Strong oral and written communication skills.
? Attention to detail.
? Planning and organizational ability.
? Customer skills.
? Computer skills.
? Accounting knowledge.

Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to be on call when away from work.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Organizational Structure:

Works closely with: General Manager

Subordinates: Front Desk Staff

Job title also known as: AGM

This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.

Requirements:
See above

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15346658.185@jobfrenzy1.com

Job Created: Wed Oct 28 2009 04:27:29 AM
Last Modified: Wed Oct 28 2009 04:27:29 AM