Client Support Analyst

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Description:
For more than 100 years, 3M has been a company that delivers both sustainable growth and consistent results. Today is no exception. We are making great progress toward inventing a new future for 3M - a future of faster growth and increased competitiveness, while continuing to deliver superior results.   3M Health Information Systems, Inc., is the leader in providing healthcare funding and performance management solutions.  With more than 5,000 customers, 3M Health Information Systems enables healthcare providers to enhance operations, shorten revenue cycle times, improve patient care and achieve an electronic health record solution.   Client Support Analyst will:  Take inbound customer support calls for issue, inquiry and problem resolution
Represent 3M HIS in communicating with external customers and related 3M departments in the following logistical matters:

Assume responsibility for handling varied customer issues, inquiries, and problems with regards to 3M software
Exercise discretion and independent judgment when dealing with software concerns/problems
Build credibility and trust with 3M HIS customers and departments by providing solutions to software issues, inquiries and problems
Maintain relationships with customers by understanding their needs
Identify and resolve customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
Analyze and recommend alternative solutions to meet customer needs
Identify areas of opportunity to improve communication and efficiency of operation to improve customer satisfaction
Support the team process and participate on cross-functional and Six Sigma teams
Take after-hours on call support

Apply by eMail:do_not_reply@invalidemail.com

Job Created: Wed Oct 28 2009 07:01:53 AM
Last Modified: Sat Nov 21 2009 07:13:02 AM