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Emergency Case Mgmt/Individual Deployment Support Specialist
From:
Company: Zeiders Enterprises, Inc. (see all of this employer's jobs)
Phone: 7034969000
Fax: 1112223333
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5148227
Category:
Public Service/Government
Duration:
Fulltime, Contract
City, ST:
Bremerton, Washington
Country:
United States |
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Description:
PRINCIPAL RESPONSIBILITIES:
Emergency Case Manager/Individual Deployment Support Specialists provide case management services including assistance, support and advocacy to designated affected Navy families including those with Individual Augmentee/Global Support Assignment order. Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services for current status and future permanent transitions. Serve as a liaison with other military community agencies. Provide intensive case management services for assigned Sailors or family members. Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition. Provide feedback and information to CNIC leadership regarding family needs, lapses in the system and response times. Be solution-focused and address system lapses in a timely and professional manner. Update family status through Navy Family Assessment and Accountability System (NFAAS) and other appropriate data bases. Be responsive to the tempo and the overall needs within FFSP, while serving families, providing support where needed. Coordinate and integrate family services and referrals utilizing on- and off- installation resources, state, intra-state, and federal service as necessary. Operate as part of a larger system with continual communication with CNIC, N1, and local military installations, keeping in touch with changes and additions to resource and policies. Administer standardized customer survey form at least semi-annually to obtain feedback on program effectiveness. Participate in casualty and disaster response exercises carried out by the FFSP. Assist in the implementation of casualty/disaster response plans in the event of an actual situation requiring humanitarian response. As needed, must be available and willing to work outside of normal working hours.
Education/Experience:
High School Diploma/GED
Experience working with family programs, military or civilian social service agencies
Skills:
Knowledge of the military and the challenges of the military life style as well as those resulting from Individual Augmentee or Global Support Assignment orders
Knowledge of state, federal and local resources
Understanding, sensitivity and empathy for sailors and family members from diverse racial, ethnic and socioeconomic backgrounds
Ability to intervene in crisis situations, using sound judgment, ethics and common sense
Proficiency in oral and written communication skills
Knowledge of Microsoft Office Suite software and skilled in the use of office software
All positions which require access to U.S. government facilities and systems require U.S. Citizenship.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Thu Oct 29 2009 07:06:18 AM
Last Modified: Fri Nov 20 2009 07:24:33 AM
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