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Brokerage Services Representative
From:
Company: Manulife Financial (see all of this employer's jobs)
Phone: 1111111111
Fax: 1111111111
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5160133
Category:
Publishing/Broadcasting
Duration:
Fulltime, Permanent
City, ST:
Boston, Massachusetts
Country:
United States |
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Description:
Signator Investors Inc., John Hancock's broker dealer, is responsible for providing a complete line of brokerage products and functionality to our Agent field. The primary function of Brokerage Services is to provide a consultative partnership, strategic support and outstanding customer service to our field agents. Reporting to the Brokerage Services Manager, the Brokerage Services Representative will serve as the primary communication point for agents. Flexibility of working a shift from 9:30-6:30pm. Responsibilities include: Provide day to day support via phone and email.
Problem resolution
Ensure agent satisfaction by pro-actively addressing all service issues.
Track and trend service issues.
Manage effective relationships with internal and external customers.
Provide best practices and training on all Signator products and services.
Participate in departmental projects and initiatives.
Provide exceptional service.
Supporting the trade desk for the execution of equity, mutual fund and fixed income trading.
Qualifications:
Bachelor's degree in a business related field
Financial services / Customer service experience
Commitment to Quality
The ability to manage customer relationships in a fast paced environment
Strong written and verbal communication skills
Strong organizational and multi-tasking skills
Business and industry knowledge
Series 7 and 63 (required within 6 months of hire)
MANULIFE FINANCIAL IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Sat Oct 31 2009 07:11:17 AM
Last Modified: Sat Nov 21 2009 07:22:19 AM
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