ACH Lead

Apply by eMail:15355434.185@jobfrenzy1.com

Description:
GENERAL FUNCTION: First level of supervision in assigned Operations department. Facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures. DUTIES and RESPONSIBILITIES: * Workflow Supervision - ~ 60% of time o Coordinate and manage day-to-day workflow in production-oriented department. o Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. o Oversee and assist in resolving escalated operational and customer service issues and/or employee problems. o Responsible for monitoring individual and team productivity and quality, and providing feedback to management. o Identify and implement work efficiencies through process improvement techniques. o Identify and coordinate implementation of new system features, products and operational procedures for system and processing enhancements. o Demonstrate mastery of all area equipment and related non-exempt responsibilities. Provide back-up support as needed. * Employee Leadership tasks - ~ 30% of time o Ensure that production standards are met and maintained. o Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities. Promote teamwork and the cross training of employees. o Communicate to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank. o Monitor the attendance of subordinates and ensure accuracy of hours worked prior to submitting payroll information. o Provide recommendations with regard to performance appraisals, promotions, salary increases, and disciplinary actions for subordinate employees. * Other activities o Perform all work in accordance with established health and safety procedures. o Perform any other duties as assigned. o Attend training as needed. o Perform batch and file deletes. SUPERVISORY RESPONSIBILITIES: None

Requirements:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Associates degree or equivalent experience required. * Four years previous ACH/banking experience is required (includes 2 years pre-requisite experience in Returns, Reclamations, Processing and Customer Service Analyst positions). * Two years of previous supervision experience is required. * High-risk area - requires annual background and credit check. * Previous PC experience necessary and proficiency with 10-key. * Ability to research, recognize and solve problems. * Ability to function in a fast paced environment. * Must have very strong mathematical and decision making skills. * Detail oriented and able to handle multiple tasks simultaneously. * Promote teamwork. * Strong written and verbal communication skills. * Must be a self-motivated individual who is able to work with minimal supervision. * Proficiency in Roscoe, PEP, ACE, RAFT, Word and Excel. * Ability to lead, motivate and provide constructive feedback.

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15355434.185@jobfrenzy1.com

Job Created: Tue Nov 03 2009 04:27:23 AM
Last Modified: Tue Nov 03 2009 04:27:23 AM