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ORDER PROCESSOR III
From:
Company: Lawson Products, Inc (see all of this employer's jobs)
Phone: 8478279666
Fax: 1234567890
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5166124
Category:
Administrative/Clerical
Duration:
Fulltime, Permanent
City, ST:
Des Plaines, Illinois
Country:
United States |
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Description:
SUMMARY
Under general supervision, provides specialized order entry and customer service and support to Lawson Products’ sales agents, existing and potential customers
RESPONSIBILITIES
Facilitates orders to the distribution centers by editing and manually entering customer orders.
Perform order error corrections and related functions for electronically submitted agent and customer orders.
Interacts on a daily basis with sales agents, customers and other internal departments.
Review and release agent orders on credit hold working cross functionally with the Credit Approval Department
Contact sales agents via phone call and e-mail regarding sales order issues.
Basic corporate customer master maintenance.
Receive, investigate, document, and respond to all inquiries (via phone, fax, email and other internal systems) including orders, returns, shipment status, products, and invoices in accordance with established procedures.
Communicate as necessary to ensure internal customer data remains accurate. Verify account balances as needed.
Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution.
Expedite delivery per customer requests and verify orders are fulfilled on-time and per customer specifications. Research and provide proof of delivery upon request.
Identify variances including delivery dates, price, order quantities and communicate to the respective customer in a timely fashion.
Interact with customers daily, advising the status of open items including but not limited to- order processing, product audits, routing, and quotes.
Ensure compliance with all federal, state, local laws and company policies with regards to state restricted product availability.
Obtain, document and share customer feedback proactively and as requested.
Attend and participate in departmental training and communication meetings.
REQUIREMENTS
High School Diploma or GED.
3 to 5 years experience in an in-bound call-center environment with data entry and general math skills.
Bright, friendly and energetic people committed to delivering exceptional customer service with focus on internal and external customers. Excellent written and verbal communication skills are a must.
Results oriented team player with the ability and willingness to produce accurate work, follow through and make informed decisions.
Superior problem solving skills and a strong sense of urgency.
Ability to maintain customer orientation and multi-task in a fast paced environment.
Participative by nature offering creative ideas for process improvement.
Strong PC skills and proficiency in Microsoft Word & Excel. Lotus Notes preferred.
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Tue Nov 03 2009 07:19:04 AM
Last Modified: Sat Nov 21 2009 07:27:00 AM
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