Bilingual (Spanish) Infli

Apply by eMail:15355584.185@jobfrenzy1.com

Description:
Position Summary:

Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care to JetBlue Customers on every flight using both English and the Language of Destination. Spanish is currently our only Language of Destination. Inflight Crewmembers are responsible for both safety and service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction and thus serve as a very visible JetBlue Representative in diverse and challenging situations.

Essential Functions

-Flies Language of Destination routes
-Provides and promotes the various components of our Inflight product, including beverage and snack service, and onboard sales, including liquor and premium entertainment
-Responds to a broad range of in-flight emergencies
-Assists Customers with lifting carry-on bags into overhead bins and assisting disabled Customers with mobility
-Consistently provides outstanding customer service
-Performs various duties as outlined in the Flight Attendant Manual
-Continuously stays connected to the Company by reading electronic mail, paper mail, and intranet communications
-Provides high quality service in diverse operating situations

Knowledge, Skills, and Abilities:

-Basic computer knowledge
-Able to care for one hundred fifty (150) Customers and up to nine (9) fellow Crewmembers/non-revenue travelers
-Able to remain calm in a demanding, fast-paced work environment and take control in unexpected situations
-Able to function effectively with limited hands-on supervisory guidance
-Able to read and comprehend guidance as found in required manuals
-Adherence to JetBlue Inflight Crewmember Uniform Appearance Standards
-Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
-Able to make sound decisions quickly
-Able to work as a team to deliver the JetBlue Experience
-Excellent verbal and written communication skills
-Possess a strong passion for quality customer service

Working Conditions:

Equipment:

-Computer and other office equipment
-Aircraft emergency equipment (including fire fighting and evacuation)
-Aircraft medical equipment
-Aircraft interphone system
-Hazardous materials kit
-Aircraft serving carts
-Drink trays/snack baskets
-Galley equipment

Work Environment:

-Non-traditional work hours, including weekends, holidays, and evenings
Á‘-Red-eyeÁ’ type hours
-Away from home for up to six (6) consecutive days
-Irregular operations occasionally cause extended work days

Physical Effort:

-Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)

NC2

Requirements:
Minimum Qualifications:
-High School Diploma or General Education Development (GED) Diploma
-Agrees to fly Language of Destination routes for the duration of your Inflight career (lifetime commitment) starting from the completion date of Inflight Training (base determined by the needs of the Company)
-Able to read, speak, write, and understand both English and the Language of Destination
-At least twenty (20) years old
-Vision corrected to 20/20
-Two (2) years customer service experience
-Able to lift fifty (50) pounds from floor to above the shoulders
-Able to reach six feet three inches (6Á’3Á”) without shoes
-Able to be away from home for up to five (5) nights and six (6) days in a row
-Currently in possession of a valid Passport with the ability to travel in and out of the United States
-Able to relocate to within one-hour driving time of assigned domicile
-Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
-Regular attendance and punctuality
-Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
-Well groomed and able to maintain a professional appearance
-Pass a ten (10) year background check and pre-employment drug test and criminal history records check (CHRC)
-Legally eligible to work in the country in which the position is located
-When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

Education: Not Specified

Experience: Not Specified

Travel: None

Apply by eMail:15355584.185@jobfrenzy1.com

Job Created: Wed Nov 04 2009 04:27:04 AM
Last Modified: Wed Nov 04 2009 04:27:04 AM