Junior Helpdesk Consultant

Apply by eMail:15359479.185@jobfrenzy1.com

Description:
DESCRIPTION A team of four consultants is needed to provide tier one support, which will include the resolution of routine desktop, printer and software incidents and requests. The service desk will also route tickets that cannot be resolved by tier one support to tier two support groups. The Service Desk staff must participate in an off-hours notification process and work with the Incident Manager, Critical Incident Manager and Incident Coordinator to handle off-hour incidents. The current level of off-hours calls varies between 0 and 4 per week. Required for this new department will be a Service Desk Manager, one Senior Technician and two Junior Technicians. All team members must be able to manage tickets. Qualifications for these support roles include the following: Desktop administration knowledge of Windows (XP/Vista) Knowledge of OSX (Tiger, Leopard) and/or Redhat Linux is a plus Familiarity with using knowledge base(s) for incident resolution Experience with Service Desk software, preferable BMC/ITSM Experience with Service Desk/Incident Management Processes: - Clear communications with customers - Working with remote access tools - Routing tickets to other support when appropriate, ensuring tickets and addressed in a timely manner - Following up on ticket resolution resulting in closure SKILLS Windows (XP, Vista), OSX (Tiger, Leopard), Redhat Linux, Service Desk Software, Service Desk/Incident Management Processes Synectics offers competitive salaries and a full suite of benefits. EOE.

Requirements:
See Above

Education: Not Specified

Experience: Not Specified

Travel: Not Specified

Apply by eMail:15359479.185@jobfrenzy1.com

Job Created: Thu Nov 05 2009 04:27:48 AM
Last Modified: Thu Nov 05 2009 04:27:48 AM