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Recent Computer Science Grad! Technical Support! Buckhead!
From:
Company: firstPRO (see all of this employer's jobs)
2102 Business Center Dr
Irvine, CA 92612
United States
Apply by eMail:15360944.185@jobfrenzy1.com
Apply by eMail:15360944.185@jobfrenzy1.com
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Job Reference ID:
DF15360944
Category:
Information Systems
Duration:
Full Time
City, ST:
Atlanta, Georgia
Country:
United States |
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Description:
We are looking for a recent graduate with 2-3 years of Customer Support experience. Experience with a CRM tool like Salesforce.com would be a major plus. The position is with a cutting-edge company with a great atmosphere.DATA SERVICES SPECIALIST Responsibilities: - Work as an integral team member within the Services Center (call center environment).- Conduct inbound and outbound calls to existing and new clients.- Follow all established processes and record all client interaction within CRM system.- Respond to client inquiries, via phone and e-mail, in a timely and professional manner.- Assist customers in processing data through the application, answering application questions, resolving issues and escalating requests/issues through the proper channels within the organization.- Takes ownership of issues through resolution. Requirements: - 4 year BA/BS degree preferred (Associates Degree + Experience in lieu of BA/BS degree)- Customer Service, Call Center, Help Desk and/or Tech Support experience- Cold calling skills and telephone etiquette knowledge- Proven ability to follow direction and complete tasks in a fast paced, changing corporate environment- Excellent oral and written communication skills- Ability to work independently and as part of a team- Must be organized and self-motivated, multi-tasking experience a must- Highest level of professionalism required along with a very strong work ethic- Computer Skills: MS Office, CRM (SalesForce.com), other Web based computer application experience- Product Information Management (PIM) and/or GDSN experience beneficial but not required- Knowledge in Consumer Products (hardlines or aftermarket auto parts industry) preferred, but not required
Requirements:
See Above
Education: Not Specified
Experience: Not Specified
Travel: Not Specified
Apply by eMail:15360944.185@jobfrenzy1.com
Apply by eMail:15360944.185@jobfrenzy1.com
Job Created:
Thu Nov 05 2009 04:28:43 AM
Last Modified: Thu Nov 05 2009 04:28:43 AM
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