ITIL Process Manager

Apply by eMail:15362041.185@jobfrenzy1.com

Description:
DESCRIPTION The candidate will assist transition teams with custom, complex, and sometimes global deals by creating operations related processes, collecting tool related requirements to support the processes, conducting training, and delivering customer presentations. The candidate will produce customized processes based on the client's maturity level with each of the ITIL process (Incident Management, Change Management, Service Request Management, Capacity Management, etc.). The candidate will have the following responsibilities: He/she will develop a policies and procedures manual, Desk Level Procedures, and Custom Workflows for the Life Cycle Management (LCM) teams. Develop Interface Agreements for technical work centers and Managed Third Party (MTP) vendors. Create Level One Telecom Troubleshooting Scripts and identify Minimum Data Sets for the Service Desk. Assist the System Development team with requirements gathering for electronic bonds and database activities. Assist the System Development teams with User Acceptance Testing. Conduct Operational Readiness Testing and training for LCM, MTP, Service Desk, and client IT teams. Produce the Training Manuals/material, and conduct training for the LCM teams, work centers, and Service Desks. Qualifications: ITIL Certification, Intermediate Required ITIL Knowledge, Expert Required Best Practices - Processes, Intermediate Required Process Engineering, Intermediate Required Network Operations Background, Intermediate Required SKILLS ITIL Certification, ITIL Knowledge, Best Practices - Processes, Process Engineering, Network Operations Background Synectics offers competitive salaries and a full suite of benefits. EOE.

Requirements:
See Above

Education: Not Specified

Experience: Not Specified

Travel: Not Specified

Apply by eMail:15362041.185@jobfrenzy1.com

Job Created: Fri Nov 06 2009 04:27:45 AM
Last Modified: Fri Nov 06 2009 04:27:45 AM