Part Time Homeowners Assistance Counselor

Apply by eMail:15362878.185@jobfrenzy1.com

Description:
Job Summary:
Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default; Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals.

Requirements:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* Saturday and Sunday - 8AM-5PM Shift
* High School Diploma or equivalent required.
* Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required.
* Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure).
* Knowledge of bank-owned, investor and insurer guidelines for the mortgage and consumer companies.
* Required to know and adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines.
* Excellence in consulting and advising customers via telephone and written communication.
* Excellent customer service skills with both external and internal customers.
* Excellent communication, comprehension, listening and negotiation skills.
* Ability to meet deadlines and work independently with medium level of supervision.
* Ability to analyze and suggest resolution to problems.
* Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred.
* Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
* Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information. * Basic understanding of Mortgage lending and servicing.
* Must be able to work in a team environment to interact well with employees and all levels of the organizations.
* Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.

Education: High School

Experience: Not Specified

Travel: None

Apply by eMail:15362878.185@jobfrenzy1.com

Job Created: Sat Nov 07 2009 04:27:19 AM
Last Modified: Sat Nov 07 2009 04:27:19 AM