Annuity Phone Customer Service-BPS Rep-Lead (24801)

Apply by eMail:15362768.185@jobfrenzy1.com

Description:
DELL PEROT SYSTEMS is a worldwide provider of information technology services and business solutions to a broad range of clients.

Perot Systems Insurance Solutions Group provides an array of policy administration services to the life insurance industry. Perot Systems administers over two million policies for clients that include some of the world’s top insurance companies. Our clients rely on us to provide benefits such as:

Speed to market with new products
Strategic support for acquisitions
Friendly, cost-efficient customer service

Dell Perot Systems is currently looking for an Annuity Customer Service Phone Representative to join the Insurance Operations team in Lincoln, NE.

***IMPORTANT***Must be available to work both 8:00 am to 5:00 pm and 9:00 am to 6:00 pm Monday-Friday.

Job Responsibilities:
Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensure customer satisfaction and strive to assure that service standards are met
Communicate effectively and professionally with both internal and external customers to professionally resolve questions and issues
Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborate with management or other team members as appropriate to proactively address service issues and concerns

Required Skills:
Must be able to communicate effectively (both verbal and written)
Must have the ability to read, analyze, and interpret general business communications
Must be able to compose effective business correspondence
Must be proficient in Microsoft Office products including Word, Excel, and Outlook
Must have good keyboarding skills
Ability to problem-solve and manage multiple priorities

Desired Skills:
Previous call center experience preferred
Previous insurance industry experience preferred
Completed LOMA courses or certifications desired

Minimum Educational Requirements:
High school education or G.E.D or three to six months related experience and/or training or equivalent combination of education and experience

More about Dell Perot Systems

Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.

Dell Services will be one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success.

Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

Requirements:
Previous phone customer service experience and/or previous insurance industry experience.

Education: Not Specified

Experience: At Least 1 Year

Travel: None

Apply by eMail:15362768.185@jobfrenzy1.com

Job Created: Sat Nov 07 2009 04:27:27 AM
Last Modified: Sat Nov 07 2009 04:27:27 AM