Lead Telecom Cisco Network Engineer

Apply by eMail:15363629.185@jobfrenzy1.com

Description:
We have an exciting opportunity for a direct hire placement as a Lead Telecom/Cisco Network Engineer in NW Atlanta. Responsibilities act as Subject Matter Expert for Corporate network design and Call Center technologies, Act as final technical point of escalation for corporate network and telecommunications issues, Coordinate ordering and installation activities for the Corporate Network and services in all markets, Manage and control equipment and circuit inventories for all corporate offices, Participate and/or provide technical leadership in design and implementation of corporate voice and data network elements, Gather and develop functional requirements for network and call center related projects, and provide formal documentation to key stakeholders on a regular basis, Provide Management Reports relating to Corporate Network Performance, Corporate Network Reliability, Trouble Volumes, Failure Post Mortems and Costs Analysis, Interact with the employees to resolve service affecting issues, Monitor and maintain the Corporate voice and data network infrastructure, Monitor and maintain Cisco Unified Call Center and telephony services for the corporate environment, Escalate troubles to vendors/service providers when appropriate, assist Tier 1 and 2 with resolving routine trouble tickets, Provide feedback to Customers concerning service issues, Perform proper Trouble Ticket Entry and Administration. Adhere to escalation procedures and resolution processes. Required Skills include: Deep Knowledge of Cisco UCCE and ICM environments, of Cisco Data Networking environments (CCNP or equivalent experience).  Knowledge and Experience with Project Management methodologies, Comfortable interfacing with Sr. Technology and Call Center Executives on a broad range of topics, Knowledge of telephony technologies such as PRI, CAS, FXS, FXO, Knowledge of IP routing protocols (OSPF, BGP-4, etc.), Understanding TCP/IP networking Experience with installation, configuration, and maintenance of Cisco equipment, Experience with installation, configuration, and maintenance of corporate PBX's, Understanding of voice and data networking concepts, Ability to work off hours and weekends. Experience with handling ILEC interactions, Experience working in a large Customer Operations Center environment, Excellent troubleshooting skills, Excellent analytical and communication skills, Self starter who can work effectively both independently and in a team environment, Ability to manage multiple projects simultaneously, In depth knowledge of DS0, DS1, and DS3 transport to include operation of test equipment. 5-7 Years of Data Network Administration in a corporate IT environment.  Desired skills include Computer Science degree or industry experience, in-depth knowledge of Cisco Unified Call Center Enterprise Installations.

Requirements:
See Above

Education: Not Specified

Experience: Not Specified

Travel: Not Specified

Apply by eMail:15363629.185@jobfrenzy1.com

Job Created: Sat Nov 07 2009 04:27:58 AM
Last Modified: Sat Nov 14 2009 04:27:09 AM