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Fraud Prevention Team Manager
From:
Company: JPMorgan Chase (see all of this employer's jobs)
Phone: 6142139404
Fax: 6142137479
 Apply by eMail:do_not_reply@invalidemail.com
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Job Reference ID:
5191574
Category:
Administrative/Clerical
Duration:
Fulltime, Permanent
City, ST:
Manila,
Country:
Philippines |
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Description:
Supervising, coordinating and directing the daily operation of a team of non-exempt staff members. This team is responsible for analyzing and decisioning transaction and/or account fraud alerts with the goal of preventing losses to the customer and to Chase. This position is responsible for managing, achieving and reporting key performance operational metrics. Ability to… Conduct staff meetings, individual coaching opportunities and reviews.
Making recommendations on hiring, terminations, salary action and promotions.
Forecasting and managing financial performance and developing and implementing strategies to achieve the long-term business objectives.
Handling escalated calls from customers and/or bank officers and resolving complex issues involving fraud transactions and evaluating risks.
Recommending system modifications for process improvements.
Monitoring the daily staff levels, production output of the staff, and front line quality review of input.
Analyzing key call center metrics.
Working with legal department and attorneys on complex cases.
Coordination with management and other supervisors to resolve problems and work on special projects, including participation on regulatory committees.
Provides leadership for the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.
Apply by eMail:do_not_reply@invalidemail.com
Job Created:
Sat Nov 07 2009 07:33:30 AM
Last Modified: Sat Nov 07 2009 07:33:30 AM
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